How can we help?

Contact us immediately at info@rosaleigh.co.uk. We cannot guarantee changes can be made once an order has been dispatched.

We currently do not offer click and collect. All orders are delivered to the address provided at checkout.

Yes! We offer free UK standard delivery on orders over £70. For orders under £70, shipping costs will be displayed at checkout before you confirm your order.

Yes, we ship internationally, including to all EU countries. International shipping costs are calculated at checkout based on your destination country and the shipping service you select.

If you choose a tracked service at checkout, your dispatch confirmation email will include a tracking number so you can follow your parcel on the courier's website. Untracked services (such as Royal Mail 2nd Class) don't include tracking, so if tracking matters to you, please choose a tracked option at checkout.

We aim to dispatch all orders within 1–3 business days of order confirmation. After dispatch, delivery typically takes:

UK: 2–4 business days

Europe (EU): 5–10 business days

Rest of world: 7–14 business days

Business days are Monday to Friday, excluding UK bank holidays.

Shipping costs are calculated at checkout based on your delivery address and the shipping service you select. Free UK standard delivery on all orders over £70.

If your order has not arrived within 14 days of the estimated delivery date, contact us at info@rosaleigh.co.uk with your order number and we will investigate with the carrier.

For international orders, please allow up to 21 business days before contacting us.

If your parcel is lost in transit, we'll open an investigation with the carrier, which can take up to 10 business days. If it's confirmed lost, we'll offer you a full refund (including shipping) or a replacement order at no extra cost. For untracked services, we may ask you to wait up to 14 business days from dispatch before we can investigate.

If a parcel is returned to us because the address was incorrect, the parcel wasn't collected, or customs fees weren't paid, we will contact you to arrange redelivery. Additional shipping charges may apply. If we do not hear from you within 14 days, we will refund your order minus the original shipping cost.

Possibly. International orders (including EU orders) may be subject to customs duties, import VAT or handling fees imposed by your destination country. These charges are set by your local customs authority, are your responsibility as the customer, and are not included in the product price or shipping cost.

If you're unsure, please check with your local customs authority before ordering.

Please check your dispatch confirmation email first, then contact us within 48 hours of delivery at info@rosaleigh.co.uk with your order number. We'll investigate and, if the item is confirmed missing, send it out or refund you.

Email us at info@rosaleigh.co.uk as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it. Once it's on its way we can't stop it, but you can return unopened items under our returns policy.

We don't offer direct exchanges. The quickest way is to return the unwanted item using the steps above and place a new order for the one you'd like.

Email info@rosaleigh.co.uk with your order number, the item(s) you'd like to return, the reason, and photos if anything is damaged. We'll reply within 2 business days with approval and instructions. Please don't send items back without approval, as unapproved returns can't be accepted.

Contact us within 48 hours of delivery at info@rosaleigh.co.uk with your order number and a photo of the incorrect item. We will dispatch the correct item and provide a prepaid returns label for the incorrect product.

Please photograph the outer packaging and the damaged product(s), then contact us within 48 hours of delivery at info@rosaleigh.co.uk with your order number and the photos. We will arrange a replacement or full refund.

Under the Consumer Contracts Regulations 2013, UK customers can cancel an order within 14 days from the day after delivery, for any reason. This applies to unopened products: email us at info@rosaleigh.co.uk to cancel, return the goods within 14 days, and we'll refund you within 14 days of receiving them (or of your proof of return). Return postage is yours to pay unless the item is faulty.

Stop using it straight away. Then email info@rosaleigh.co.uk with your order number, a short description of the reaction, and photos of the product showing how much you've used. Under our Satisfaction Guarantee, we'll give you a full refund or an exchange, with no need to send the product back. The guarantee applies once per customer. If a reaction is severe or doesn't settle, please speak to a pharmacist or doctor.

You have 30 days from delivery to request a return. For a full refund, items must be unopened with the seal intact, in their original packaging, with proof of purchase. Because these are personal-care products, we can't accept opened or used items unless they arrived faulty or damaged, you received the wrong item, or you had a skin reaction (see our Satisfaction Guarantee). This doesn't affect your statutory rights.

Once we've received and checked your return, approved refunds go back to your original payment method within 5–7 business days, and we'll email you to confirm. Your bank may take a further 3–5 business days to show it.

If an item is faulty, damaged or incorrect, we'll send you a prepaid return label. For change-of-mind returns of unopened items, return postage is paid by you. We recommend a tracked service, as we can't be responsible for parcels lost on the way back.

Yes. Our skincare is made for everyone. Choose by skin type and concern, not gender.

Yes. Our Eye Cream already combines Retinal with stabilised Vitamin C. If your skin is new to retinoids, you may prefer to start with a few evenings a week and build up. Always use SPF during the day when using retinoids.

Yes. Use it as the final step of your evening routine to lock in moisture, or layer it over the Heritage Tallow Cream for an intensive moisture seal. It's also ideal for hands, elbows, knees, heels and cuticles.

Please check with your doctor or midwife first. Some of our products contain ingredients that people often avoid or ask about during pregnancy: Retinal (Eye Cream), Revinage® botanical retinol (Heritage Tallow Balm), Salicylic Acid (Turmeric Face Wash) and NMN (Age-Defying Night Cream). Radiance+ is a food supplement: please speak to a healthcare professional before taking it if you're pregnant or breastfeeding.

Yes. Our Eye Cream (Retinal) and Heritage Tallow Balm (Revinage®) both recommend daily SPF. Finish your morning routine with our Age-Defying Sunscreen SPF50.

Yes. Our AI Routine Finder asks a few quick questions about your skin and suggests a morning and evening routine. You'll find it in the menu under "AI Routine".

Use about two finger-lengths for your face and neck. Reapply regularly when you're outdoors: UK guidance is to reapply at least every 2 hours, and straight after swimming, sweating or towel-drying. Sunscreen works best alongside shade and protective clothing.

Most people find their skin feels softer and more comfortable within the first few uses. Changes in how your skin looks build gradually with consistent use, so give a new routine at least 4–8 weeks.

Morning: Turmeric Face Wash → Eye Cream → Heritage Tallow Cream (for dry skin) → Age-Defying Sunscreen SPF50.

Evening: Charcoal Cleansing Balm → Turmeric Face Wash → Eye Cream → Age-Defying Night Cream or Heritage Tallow Cream → Heritage Tallow Balm on extra-dry areas (optional).

We always recommend a patch test before using a new product. Apply a small amount to the inside of your forearm or behind your ear and wait 48 hours. If there's no redness or discomfort, you're good to go. If your skin is sensitive, introduce one product at a time.

Dry or dehydrated skin: Heritage Tallow Cream as your daily moisturiser, with the Heritage Tallow Balm on very dry areas.

Oily or combination skin: Turmeric Face Wash morning and evening (focus on the T-zone), followed by our soft-matte Age-Defying Sunscreen SPF50 by day. With the Night Cream, start with a smaller amount.

Sensitive skin: start slowly with one new product at a time, patch test first, and use the Turmeric Face Wash once a day in the evening.

Not sure? Try our AI Routine Finder in the menu.

Not all of them. The Heritage Tallow Balm and Heritage Tallow Cream contain beef tallow, so they aren't vegan. Our Age-Defying Sunscreen SPF50 is vegan-friendly. For any other product, check the full ingredients list or ask us at info@rosaleigh.co.uk.

AGEN™ is an active that helps support the skin's natural collagen for a firmer, more youthful-looking appearance. It's in our Heritage Tallow Cream, Age-Defying Sunscreen SPF50 and Age-Defying Night Cream.

Revinage® is a 100% natural, botanical alternative to retinol. It helps soften the look of fine lines and is designed to be gentler on skin than traditional retinoids. You'll find it in our Heritage Tallow Balm.

Tallow is a rendered fat that has been used on skin for centuries. Its fatty acid profile closely resembles the oils skin naturally produces, which is why it feels so nourishing and comfortable. We pair it with modern actives like ceramides, Revinage® and AGEN™.

Our tallow comes from grass-fed, free-roaming Irish cattle. It's rendered slowly in small batches and carefully purified.

Everyone's skin is different. Tallow is rich and deeply moisturising, so if your skin is oily or breakout-prone, start with a small amount in the evening (the lighter Heritage Tallow Cream is a good place to begin) and patch test first.

If you already take other supplements, check their labels so you don't double up on the same vitamins (such as B vitamins or nicotinamide). If you're taking medication, speak to a pharmacist or doctor first.

No. Radiance+ is a food supplement, not a medicine. It isn't intended to diagnose, treat or prevent any condition.

Radiance+ Sublingual Strips are a convenient, fast-dissolving daily food supplement designed to complement your skincare routine. Each strip contains Ergothioneine, Niacinamide, Nicotinamide Riboside, Biotin and Vitamin B12. Biotin contributes to the maintenance of normal skin, and Niacinamide and Vitamin B12 contribute to normal energy-yielding metabolism.

Radiance+ is launching soon. Sign up to our emails to be the first to know, and get 10% off your first order.

Food supplements are not medicines and should not be used as a substitute for a varied, balanced diet and healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of children. If you're pregnant, breastfeeding or taking medication, please speak to a healthcare professional before use.

Yes. All prices are shown in GBP and include VAT. Any shipping costs are shown at checkout before you pay.

Sign up to our emails (in the footer) and we'll send you a 10% discount code for your first order. Enter it in the "Discount code" box at checkout.

Yes. Our checkout is powered by Shopify and protected by encryption, and we never see or store your full card details.

We accept Visa, Mastercard, American Express, Diners Club, Discover and PayPal. Any express payment options available to you will be shown at checkout.

We're getting ready to launch. Products marked "Launching soon" aren't available to buy just yet. Sign up to our emails to hear the moment they go live, and get 10% off your first order.